Refund & Cancellation

Last Updated: July 2026

1. General Overview

At SK Punching, we are committed to providing top-quality digitizing, vector art, and custom patch services.

Because the majority of our services involve custom labor and specific raw materials that cannot be reused or resold, we strictly enforce the following cancellation and refund guidelines to ensure transparent business operations.

2. Cancellation Policy

Digital Services (Digitizing & Vector Art): Because payment for digital services is typically processed only after the client approves the final proof, cancellation requests prior to payment are handled without any financial penalty. However, once a quote is approved and our team begins digitizing, the order cannot be canceled.

Physical Goods (Custom Patches): Orders for physical patches require a 50% upfront payment to cover non-recoverable raw material and setup costs. If you cancel before production has started, we will issue a full refund of your deposit. Once physical production has commenced, the 50% upfront deposit becomes non-refundable, and the order cannot be canceled.

3. Digital Services Refund Policy

Due to the custom nature of our digital services, we do not offer refunds for a "change of mind" or if a client decides they no longer need the design after it has been delivered and paid for.

• Free Revisions: We guarantee the quality of our work. If you encounter an issue with the stitch quality, run path, or vector lines, you must provide us with a scanned image or clear photo of the sew-out/print. We provide free unlimited minor edits within 30 days of the original delivery to ensure perfect results.
• When Refunds Are Applicable: If, after multiple revisions, we are completely unable to resolve a technical error made by our design team, and the file demonstrably fails to meet standard industry quality, a full or partial refund will be directly issued back to your original payment method.

4. Physical Goods Refund Policy (Custom Patches)

For custom-manufactured patches (woven, embroidered, leather, etc.), items cannot be restocked or returned for a refund once the final 50% payment is made and the items are shipped, as they are custom-made to your exact specifications.

If the final physical patches you receive are defective, damaged in transit, or differ significantly from the digital proof you officially approved, you must notify us within 7 days of delivery.

Upon verification of the defect, we will either replace the defective patches entirely free of charge or issue a corresponding refund for the affected quantity.

5. How to Request a Refund or Cancellation

All requests must be submitted in writing. Please email us with your Order ID, the reason for the request, and clear supporting images (such as photos of a defective sew-out or damaged patches).

• Processing Time: Approved refunds will be processed immediately on our end and credited back to your original method of payment within 3 to 7 business days, depending on your bank or credit card issuer's internal policies.

6. Contact Information

For any questions regarding refunds, cancellations, or to submit a request, please reach out to us:

• Email: [email protected]
• Phone: +1 (307) 427-2726